Custom Decorated Sugar Cookies, Colorful Sugar Cookies,Drop Cookies, Seasonal Sugar Cookies, Chocolate Chip Cookies, Oatmeal Butterscot
Custom Decorated Sugar Cookies, Colorful Sugar Cookies,Drop Cookies, Seasonal Sugar Cookies, Chocolate Chip Cookies, Oatmeal Butterscot

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Frequently asked questions

Order custom cookies

HOW MUCH DO CUSTOM DECORATED COOKIES COST?

See "Request a Quote" information below. Price ranges from  $2.00 - $5.00  per custom decorated cookie. The average price of our custom decorated cookies is between $3.00 - $4.00 each. The minimum dollar amount per order for custom decorated cookies is $36.00+Tax & Shipping. On occasion we will offer pre-designed seasonal sets for less than the minimum custom order rate.
 
HOW DO I REQUEST A QUOTE?
Please request a quote at least 3-4 WEEKS prior to your event. There may be occasions where we can accommodate a shorter notice but not always.  Please provide the following information when requesting a quote: your name and phone number, when/what is the occasion, the theme/colors, how many cookies, packaged in favor bags or on a platter, pick up or delivery. You may also include inspiration images. We do not duplicate other cookie artists' designs but together we can draw inspiration from any and all images and create something unique and special for your special occasion. A quote will be emailed to you for review. Please see payment information below for information on securing your order.
 
WHEN IS PAYMENT DUE?
For custom orders once you accept the terms of the quote provided to you; an invoice will be emailed to you along with payment instructions. To secure your spot in the baking schedule; orders must be paid in full at the time of order.
 
WHERE DO I PICK UP THE COOKIES?
We are located at 124 W. Main Street, in Downtown Mesa. Nearest cross streets are Robson & Main St.
 
DO YOU DELIVER?
We currently do not offer residential delivery.
 
DO YOU SHIP?
Yes. Pricing starts at $12.95. We ship via USPS Priority or FedEx which may take 1-3 days depending on your location.
 
CANCELLATIONS AND REFUNDS POLICY
Order cancellations made within 5 calendar days of order due date will result in a forfeiture of the deposit (50% of the total order amount). No refunds or exchanges are offered since this is a custom made and perishable product. Occasionally cookies will break during shipment due to handling outside of our control however we take great care in packaging them to avoid any breakage. Should any breakage occur please notify us so that we may assist you.
 
ALLERGEN NOTICE
While ingredients listed on packaging may not list potential allergens; product is made on equipment that has come into contact with potential allergens such as soy, dairy, wheat, nuts, and eggs.
 
DO YOU OFFER GLUTEN FREE COOKIES?
We offer Gluten Friendly options. However all of our cookies are made on the same equipment. Although we wash and sanitize our equipment between batches; there may be trace amounts of wheat and other potential allergens in any of our cookies.
 
DO YOU OFFER SUGAR FREE or VEGAN COOKIES?
We offer Vegan Friendly options. However all of our cookies are made on the same equipment. Although we wash and sanitize our equipment between batches; there may be trace amounts of egg and dairy in any of our cookies. We do not currently create sugar free cookies.
 
HOW SHOULD I STORE MY COOKIES?
Should you have any cookie left-overs, store them in cool dry location away from direct sunlight. Please do not refrigerate your cookies. Our decorated cookies taste best when consumed within 2 weeks of receipt. Our Traditional Drop and Big Ol' Cookies should be enjoyed within 3 days of receipt. You may freeze the cookies for up to 4 weeks just note that the icing may discolor and run during the thawing process.
 
 

 

 

 

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